Phishing Emails and Cyber Security: Important Guidance to help you Stay Safe Online

Use these tips to avoid phishing scams and learn what to do if you receive a suspicious email claiming to be from Intelligent Insurance.

Scammers use phishing and other types of social engineering to try to trick you into sharing personal information such as your credit card details. It most commonly occurs via email but can also happen by phone, text message, or even through pop-up notifications when you’re browsing the web.

It is important to be vigilant and to take caution if you receive a suspicious email claiming to be from Intelligent Insurance.

How to identify a phishing attempt

Scammers often use messages and notifications that are designed to look like they’re from a legitimate company or a person that you know to try to trick you.

These are common signs of a possible phishing attempt from someone claiming to be from Intelligent Insurance:

  • The sender’s email address doesn’t match our email domain name “”
  • The email subject line contains the words ‘ORDER’ or ‘INVOICE’
  • A link appears to be legitimate but takes you to a website whose URL doesn’t match our website URL (
  • The message looks significantly different from other messages that you’ve received from us and doesn’t include our logo or company information.
  • The message requests personal information, like a credit card number or account password.
  • The message is unsolicited and contains an attachment.

What to do if you receive a suspicious email

If you receive a suspicious email that appears to have been sent by Intelligent Insurance, or if you are uncertain of the origins of the email, please take the following steps to stay safe online:

  • Do not click any link within the email
  • Do not reply to the email
  • Do not open or save any attachments from the email
  • Report the email to us by forwarding it to, then immediately delete it.

Intelligent Insurance takes cyber security seriously. If you have questions about the validity of emails you have received from us, or if you have clicked on a link in a suspicious email and need advice on what to do next, please get in touch by calling 03333 11 11 10 or sending us an email at

Additional ways to protect yourself online

The National Crime Agency (NCA) provides useful tips to help you to protect yourself online. These include:

  • Install antivirus and security software and ensure your software and operating systems are up-to-date
  • Use strong passwords for your online accounts
  • Don’t open files either on a website or in an email from an unknown or suspicious source
  • Be cautious when putting USB sticks and CDs into your device
  • Buy legitimate software from reputable companies and download free software with caution

For more information about staying safe online, please visit the NCA CyberAware website.

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