Non-Standard Properties & Circumstances

I was struggling to find the right cover at a competitive price – we wanted something a little extra from our home insurance in terms of cover, but didn’t want to pay a huge premium because of this. I couldn’t find anyone else who was able to match our needs both in cover and cost, so was more than happy to place our home insurance with Intelligent Insurance.

Having being told by existing insurance company that our home didn’t fit into their new portfolio, we felt insecure and helpless. Intelligent Insurance Customer Services, listened to our problems and offered a good service by helping us to insure our 16th century home. They made sure we could insure our home.

Jack was most helpful and made the process very easy as insurance can be a minefield making sure you have the right cover. They had more cover for the money than other quotes so it was a no brainer to use them and it was nice to be able to talk in person rather than use comparison sites which appear cheaper but you don’t get the same cover or service.

Have not had to claim on the policy, but when I contacted them I actually spoke to a real person! He came back to me with an even better quote than they gave me from an online comparison site- and with a well known insurer. One thing that was not immediately apparent is that Intelligent Insurance is a broker specialising in out of the ordinary insurance requirements.

Easy home insurance renewal. Small increase over last year but not excessive. User account very clear and simple to use. Would definitely recommend.

Claim was handled and settled quickly. We were kept informed at each stage. Very good service.

My review isn’t related to purchasing a policy but rather reflects my sincere gratitude for how my recent claim was handled—promptly and fairly. Having never made a household insurance claim before, I was quite anxious about the process. However, my concerns were completely unfounded. You supported me during an extremely stressful time, and I truly appreciate it. Thank you.

So easy to renew my home insurance policy without any issues.  The price given was competitive and I will definitely recommend Intelligent Insurance

A highly competitive price following a very simple and efficient online process

Brilliant service.  Ive never had to claim before on home insurance.  My tablet had water damage so I rang them on the Tuesday.  I had a quote for repair and this was agreed to. The tablet was repaired two days later and my claim was paid out within ten days.  The staff were very helpful and answered the call straight away.

Our current insurer wouldn’t cover the renovation work we had planned and our renewal was due. We were very worried that we would not get the right cover in time, but Intelligent Insurance’s quotation and purchase process is easy, quick and reassuring. All this was done late on a Friday evening. We are very happy so far.

I had been looking for second home insurance which is expensive and hard to get. I had a straightforward experience with a quick follow up phone call received. Very happy