Customer Support

How can we help?  Use the Quick Help options below or Chat to one of our team.

Quick Help

It is very easy to renew your policy and there are different options available depending on your method of payment. Visit Manage My Renewal

In most cases, we can make your changes very quickly via Live Chat.

More information can be found here: Amend Your Policy

Any changes to your policy incur a £30 fee.

We try to keep our valued customers but do appreciate that circumstances do change. Full details can be found at Cancel My Policy

Policy cancellations incur a £60 fee.

If you have a confirmed price quoted on our website and you are happy with the terms, it’s very easy to purchase the policy online. You can view and buy previously saved quotes using My Account.

If you need any assistance, one of our team can help you via Live Chat .

If you haven’t got a confirmed price after completing the quote, it means we require further information for the insurer, so contact our team who can complete this with you.

New Policy: After initiating a new policy, your documents will be accessible in My Account within minutes.

Renewed Policy: For renewals, your offer and documents appear in My Account approximately 25 days before your renewal date. The renewal policy pack becomes available within one working day after renewal payment.

Quotation: To review or modify a quote before purchasing a policy, log into My Account. After logging in with your email and password, choose the quote you’re interested in.

Here, you can also update your quote and proceed to purchase.
Access all your documents, including policy details, renewal information, or quotations by registering or logging into My Account.

We are sorry we have got something wrong this time.  We are keen to put things right as quickly as possible.  Visit Raise a Complaint so we can look to resolve the issue promptly.

Contact your insurer as soon as possible after the incident.

You can find your insurer listed clearly on your Policy Schedule in My Account.

You can also identify your insurer using our handy tool Who is my insurer?

All of our insurers claims contact details can be found on Claims & Emergency Helplines.

Remember, if you are claiming for a Home Emergency or Family Legal protection to contact the relevant insurers.

Visit our Help Centre for more information about your policy and our service.

Speak to our team

The quickest way to reach us is via online chat. No robots, only real people. Our friendly team are available to help you five days a week.

Opening Hours
  • Monday-Thursday
  • Friday
  • Saturday
  • Sunday
  • Bank Holidays