Privacy Policy

Note: Words appearing in bold text have specific meanings. These can be found in the “Definitions” section of the Policy Wording.

1. Introduction

Intelligent Insurance takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and will post those changes on this page.

2. The Information we collect

In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs, IP address, operating system, access times, what browser you are using and other communication data.
  • This website is tracked using Google Analytics. Please use the following link to view their privacy policy including the information collected and details on opting out:
  • Information that you provide by filling in forms on our website, such as when you request to receive our e-newsletter or when you request to add your company to our directory.
  • Information provided to us when you communicate with us for any reason.

3. How We Use Your Information

We and The insurer will process any information provided by You in accordance with the provisions of the Data Protection Act 1998 for the purpose of:

  • Providing Insurance.
  • Handling claims.
  • Providing information to third parties (in the event of any claims).

will use the contact details you provide to send You the details of Your quote or policy via email and/or sms text, to follow up Your quote and to provide updated pricing in the future. From time to time, We will contact You to tell You about Our special offers, discounts or ways to save You money on home insurance or other products and services. You may opt out of future communications at any time by contacting us.

Please note, that The insurer may separately have given You its own Data Protection Notice or Statement and hold personal data separately from that provided by You in connection with this policy.

  • We, The insurer, and carefully selected partners/third parties, will use the information about You for the purpose of communication with You, providing You with insurance services and additional products and services. We and The insurer fully accept Our and Their responsibility to protect the privacy of customers and the confidentiality and security of information entrusted to Us and The insurer.
  • The personal data that You provide may be stored electronically or as a hard copy. We and The insurer shall be entitled to transfer any data that may be required for processing purposes to any third party within the United Kingdom or abroad, who are involved in the administration and/or processing of Your insurance contract on Our and Their behalf. By disclosing Your personal information to Us and The insurer, You indicate Your consent to the collection, storage, processing and use of Your data.
  • The information You provided when You took out Your home insurance policy, together with other information, will be used by Us and The insurer, Our and Their group companies and carefully selected partners and/or third parties. It will be used for administration, claims handling and customer service, including promotional activities.
    We and The insurer may provide information to Our and Their service providers and agents for these purposes. Our and Their group companies and other third parties may also disclose information about You to Us and The insurer for the same purposes.
  • It may also be used for the purpose of fraud prevention including passing details to other insurers and regulatory bodies.
  • Where You have provided information about another person in connection with the purchase and performance of this home insurance policy You confirm that they have appointed You to act for them, that they have consented to the processing of their personal data, including sensitive personal data and they have consented to the transfer of their information abroad. You also agree to receive on their behalf any Data Protection Notices from Us and The insurer.
  • Unless You have advised Us or The insurer otherwise, We or They may share personal data that You have provided to Us or The insurer within Our or Their group companies and other companies that We or They may have established commercial links with. We, The insurer or Their group companies and other group companies that We or They may have established commercial links with may contact You by email, mail, telephone or other appropriate means, in order to tell You about other carefully selected products, services or offers that We or They believe will be of interest to You. You may opt-out at any time by contacting Us.
  • If You ask Us or The insurer, We or They will tell You what information We or They hold about You and provide it to You in accordance with applicable law. Any information which is found to be incorrect will be corrected promptly.
  • We or The insurer may monitor and/or record Your communication with Us or The insurer either ourselves or by reputable organisations selected by Us or The insurer, to ensure consistent servicing levels and account operation.
  • We and The insurer will keep information about You only for so long as it is appropriate.

4. Credit checks

We, The Insurer and other firms involved in arranging your insurance (for example, other intermediaries or premium finance companies) may use public and personal data from a variety of sources including credit reference agencies and other organisations. The information is used to help tailor a price, to ascertain the most appropriate payment options for You and to help prevent fraud. Any credit reference search will appear on Your credit report whether or not your application proceeds. If You have any questions about this or any other matter, please do not hesitate to contact Us.

5. Children

Please note that we do not collect any personal information from children under thirteen years of age and that no child under thirteen should submit any personal information to our site. Should we discover that any such personal information has been delivered to our site, we will remove that information as soon as possible.

6. Use of Cookies

A cookie is a piece of information that is stored on your computer’s hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit.

For information on how we use cookies on our site please view our cookie policy

7. Website Recording

Our website uses the Inspectlet website recording service. Inspectlet may record mouse clicks, mouse movements, page scrolling and some options that you select from our website forms.

Data collected by Inspectlet from the Intelligent Insurance website is used to improve our website usability. The information collected is stored securely and is used for aggregated and statistical reporting.

8. Third Party Links

We may include links to third party websites on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Your Consent

By using our site, you consent to this privacy policy.

10. Accessing and Updating Your Personal Information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Please email for further details.

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