Cookie Policy

Introduction to Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

The cookies used on are based on the International Chamber of Commerce guide for cookie categories:

– Strictly Necessary
– Performance
– Targeting

Cookies on

Strictly Necessary Cookies

‘Strictly Necessary’ cookies let you move around the website and use essential features like the chat facility and secure areas. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

We use these Strictly Necessary cookies to…

– Allow the customer service ‘chat facility to operate on the website, so that you can speak with a member of our support team.

Cookies we have defined as ‘Strictly Necessary’ cookies will NOT be used to…

– Gather information that could be used to advertise products or services to you
– Remember your preferences or username beyond your current visit

Performance Cookies

We use ‘performance’ cookies to collect information about how you use the website, for example which pages you visit, and if you experience any errors. The information collected is used to help us improve how our website works, understand what interests our users and measure how effective our advertising is, and to assist with your home insurance purchase.

We use performance cookies to…

– Produce statistics on how our website is used, visitor demographics and reach (typically including your location details).
– Monitor the effectiveness of our online and offline advertising (we don’t use this information to target adverts to you)
– Help us improve the website by measuring any errors that occur
– Improve the effectiveness of our online chat facility, including recording your location on the site during a chat session
– Test different designs of our website
– Record your quote number and interaction with our website, to identify whether you’ve experienced any issues while trying to buy your policy online. We will use this information in order to contact you to assist with your quote and policy purchase over the phone, via email or SMS.
– Record your mouse clicks, mouse movements, page scrolling and some options that you select from our website forms using screen a recording system, which are identified by your IP address.

We will not use these cookies to…

– Gather information that could be used to advertise products or services to you on other websites

In some cases, some of these cookies are managed by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above.

Targeting Cookies

‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.

We use ‘Targeting’ cookies to…

– Link to social networks like Facebook and LinkedIn, who may subsequently use information about your visit to target advertising to you on other websites

These cookies are managed by third parties, and you may be able to use the third parties’ own tools to prevent these cookies.

Your Consent

Using our site indicates that you accept the use of these cookies.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can’t guarantee your security or predict how our website will perform during your visit. If you would still prefer to use the site with cookies disabled you can do so by changing your browser settings.

Useful Resources

Information about cookies

All you’ll ever need to know about cookies:

Internet Advertising Bureau

A guide to behavioural advertising and online privacy:

International Chamber of Commerce United Kingdom

Information about the ICC (UK) UK cookie guide:

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