A practical UK guide to preserving cover, understanding exclusions and preparing the evidence insurers may need
A history of subsidence does not necessarily prevent you from obtaining home insurance. Intelligent Insurance can consider properties where movement occurred recently or many years ago, subject to the current condition of the property and the information available.
Reports, invoices, monitoring records and a Certificate of Structural Adequacy can help an insurer assess the property. However, not every document will be required in every case.
The cover, excesses and conditions available will depend on the individual property and the insurer considering it.
Insurers may want to understand:
The position can vary depending on whether movement happened in the past, remedial work has been completed or the property is still being investigated.
Where subsidence happened in the past, an insurer will usually consider what caused it, how the property was repaired and whether there have been any further signs of movement.
Previous subsidence does not automatically mean that buildings insurance will be unavailable. The evidence and current condition of the property will help determine whether subsidence cover can be included and what terms may apply.
Underpinning is a structural repair used to stabilise or strengthen a building’s foundations. An underpinned property may still be considered for buildings and contents insurance.
The insurer may ask about the extent of the underpinning, when it was completed and whether supporting reports or certification are available.
Changing insurer can be more difficult while suspected movement is being monitored or an existing insurer is handling an accepted subsidence claim.
Where possible, remaining with the insurer handling an open claim will often be the most practical option. In other circumstances, a new insurer may be able to consider buildings cover with subsidence excluded until the investigation has concluded.
Read our guide to home insurance while subsidence monitoring is underway
Providing accurate information helps an insurer understand the history and current condition of the property. We will let you know if further evidence is required.
We may ask:
Useful information may include:
We may also ask:
You do not necessarily need to have every document before starting a quote. The information required will depend on the circumstances.
Buildings insurance commonly includes loss or damage caused by subsidence, heave and landslip as insured events. However, this does not mean that these risks will be covered in every circumstance.
Where a property has experienced previous structural movement, the insurer may:
The outcome will depend on the cause and history of the movement, any remedial work completed and the current condition of the property.
Insurance cannot cover damage that occurred before the policy started. Known or unresolved movement may also be excluded.
Your quotation and policy schedule will confirm the cover, excesses, conditions and exclusions that apply. These should be checked before purchasing the policy.
It may be possible to arrange buildings and contents insurance for a property with previous subsidence.
The insurer will consider what caused the movement, when it occurred, whether repairs were completed and whether there have been any further signs of movement. Reports, repair records or a Certificate of Structural Adequacy may help support the application.
Every property is assessed individually, and cover cannot be guaranteed in all circumstances.
This will depend on the history and current condition of the property and the insurer considering it.
A policy may include subsidence, heave and landslip cover, apply a different excess or exclude subsidence-related damage. Your quotation and policy schedule will clearly show the cover and terms available before you purchase the policy.
Many buildings insurance policies cover loss or damage caused by subsidence, heave and landslip, subject to the policy terms and excess.
Where there is previous or suspected structural movement, this cover may be restricted or excluded. Damage that existed before the policy began will not be covered.
The policy schedule and any endorsements will confirm what applies to your property.
We will normally ask about when the movement occurred, what caused it, which parts of the property were affected and whether a claim was made.
We may also need details of investigations, monitoring, underpinning or other remedial work. Supporting documents could include structural reports, repair invoices, monitoring results or a Certificate of Structural Adequacy.
The information required will depend on the property and its history.
Not in every case.
A Certificate of Structural Adequacy records that specified structural repairs were completed satisfactorily. It can help an insurer understand previous work, but other reports or evidence may also be acceptable.
We will let you know whether a certificate or further documentation is required for your application.
Arranging new insurance can be more difficult while movement is still being monitored.
A new insurer is unlikely to include subsidence cover until the investigation has concluded, although buildings insurance with subsidence excluded may be considered in some circumstances.
If an existing insurer is handling an accepted subsidence claim and will continue the policy, remaining with that insurer will often be the most practical option.
A subsidence excess is the amount you must contribute towards an accepted subsidence claim.
It is often different from the standard buildings insurance excess. The amount can vary between policies and may be affected by the property’s history.
Your quotation and policy schedule will show the subsidence excess that applies.
The cost will depend on the property, location, rebuild value and the cover selected. The insurer will also consider the cause and history of any movement, the work completed and whether subsidence cover can be included.
Because every property is different, an individual quotation is needed to confirm the premium and terms available.
You should answer the questions asked by the insurer fully and accurately.
If the application asks whether the property has ever experienced subsidence or structural movement, you should disclose it regardless of how long ago it happened. If the question specifies a particular period, answer according to that period.
Failing to provide accurate information could affect the cover or how a future claim is handled.
Contents insurance may be available alongside buildings insurance or, in some circumstances, as separate cover.
Contents insurance protects eligible belongings against the insured events shown in the policy. It does not cover every type of loss or damage, and the applicable limits and exclusions will be confirmed in your policy documents.
Depending on the insurer and the terms offered, we can arrange buildings insurance, contents insurance or combined buildings and contents cover.
Family Legal Protection Plus extends this cover limit to £50,000 and increases the range of legal disputes that you’re covered for.
Home Emergency Plus increases the limit to £1,000 per accepted emergency and £1,000 per policy year. It also adds cover for specified primary heating, security and access emergencies, plus alternative accommodation.
Cover for accidental breakage or damage to your buildings, such as putting your foot through the ceiling or accidentally breaking glass.
Start an online quote for a property with a history of subsidence, heave or landslip.
If you need help with your quote or are unsure which information to provide, speak to us through online chat.
*We may not be able to quote in all circumstances. Cover limits/restrictions and/or conditions may apply to the policy. These are clearly detailed prior to purchase, and in the policy documentation for you to determine if the cover is suitable for your needs.
See our articles and guides on everything related to subsidence.
A practical UK guide to preserving cover, understanding exclusions and preparing the evidence insurers may need
This guide explains what subsidence is, why and where it happens
Read our full guide to Certificates of Structural Adequacy and find out why you may need one.
“…Really helpful and expert customer service. They were able to offer insurance when offers had been declined due to minor remediated subsidence…”
If you’re currently insured with us, you’ll find the documents for your policy in MyAccount.
Claims are handled by the insurer named in your policy schedule. If you notice possible structural movement or believe you may need to make a claim, contact your insurer as soon as reasonably possible.
Find your insurer’s claims contact details and have your policy number available. Your policy schedule will also show the cover, excesses and endorsements that apply.
Explain what you have noticed, when it first appeared and which part of the property is affected. Follow the insurer’s instructions before arranging permanent structural repairs.
The insurer may request photographs, reports or information about previous movement and repairs. Where appropriate, it may appoint a surveyor or arrange monitoring before deciding how the claim should proceed.
The assessment and repair process can take time because the cause and extent of any movement may need to be established.