Following the recent government instruction to stay at home to control the spread of Coronavirus, we have fully closed our office with all staff now working remotely from home. This means that we are not currently able to open incoming telephone lines however we are still offering a full service online and can help with any query so do not hesitate to get in touch here via Online Chat or visit Contact Us for other ways to reach us. Please see our Coronavirus page for more information.

What to do if you have a complaint

At Intelligent Insurance customer satisfaction is our number one priority, and we aim to provide the highest standards of service. However, there may be occasions when you feel that we have failed to meet your expectations. Please give us the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to make sure that any mistakes don’t happen again.

Registering a Complaint

If you wish to register a complaint about the sale or administration of your policy, please contact us via one of the methods below. If you are unhappy with the handling of your claim please contact the relevant insurer detailed on your policy documentation.

How you can contact us:

In Writing: Intelligent Insurance, Customer Relations Department, 4 Lakeside, Headlands Business Park, Salisbury Road, Ringwood, BH24 3PB

By Phone: Call 03333 11 11 10

Online: Please complete form below

If you are unhappy with the final response to your complaint received from Intelligent Insurance or the insurer, you are entitled to refer it to the Financial Ombudsman Service:

Financial Ombudsman Service,
Insurance Division, Exchange Tower,
London E14 9SR
Telephone: 0800 023 4567
Fax: 020 7964 1004

If you purchased online

If you purchased your home insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, click here.

Online Complaints Form

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