If you feel we haven’t met the high standards that you expect please let us know – we take all complaints seriously and aim to resolve them fairly and quickly.
What to do if you have a complaint
At Intelligent Insurance customer satisfaction is our number one priority, and we aim to provide the highest standards of service. However, there may be occasions when you feel that we have failed to meet your expectations. Please give us the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to make sure that any mistakes don’t happen again.
Registering a Complaint
If you wish to register a complaint about the sale or administration of your policy, please contact us via one of the methods below. If you are unhappy with the handling of your claim please contact the relevant insurer detailed on your policy documentation.
How you can contact us:
In Writing: Intelligent Insurance, Customer Relations Department, 4 Lakeside, Headlands Business Park, Salisbury Road, Ringwood, BH24 3PB
By Phone: Call 03333 11 11 10
Online: Please complete form below
If you are unhappy with the final response to your complaint received from Intelligent Insurance or the insurer, you are entitled to refer it to the Financial Ombudsman Service:
If you purchased your home insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, click here.
High Quality CoverIntelligent Insurance provides one of the most comprehensive policies in the market as indicated by a Defaqto 5 Star Rating
Home Insurance provided by names you can trust...All Intelligent Insurance policies are underwritten by one of our panel of well-known and respected UK insurers, providing peace of mind in case you ever need to make a claim.