What to do if you have a complaint

At Intelligent Insurance customer satisfaction is our number one priority, and we aim to provide the highest standards of service. However, there may be occasions when you feel that we have failed to meet your expectations. Please give us the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to make sure that any mistakes don’t happen again.

Registering a Complaint

If you wish to register a complaint about the sale or administration of your policy, please contact us via one of the methods below. If you are unhappy with the handling of your claim please contact the relevant insurer detailed on your policy documentation.

How you can contact us:

Online: Please complete the form below

In Writing: Intelligent Insurance, Customer Relations Department, 4 Lakeside, Headlands Business Park, Salisbury Road, Ringwood, BH24 3PB

By Phone: Call 03333 11 11 10

Online Complaints Form

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