We’d like to help you with any query as quickly and efficiently as possible. Please read the information below which will direct you to the best way to contact us.
How can we help you today?
How do I renew my policy?
It’s very easy to renew your policy and there are several contact options depending on how you pay. Please see our dedicated Renewals
page for full information.
How do I make a change to my policy?
In most cases, we can make changes to your policy quickly and easily. Just talk to our team via Online Chat.
If you like to understand more as how to make a change to your policy, there is more information on our Change my Policy page.
Please note there is a £25 fee for making a change.
How do I cancel my policy?
We’d like to find a way to keep you as a valued customer but we appreciate circumstances change. We have full details and contact options on our Cancellations page.
Please note there is a £50 cancellation fee.
How do I purchase a policy?
If you have a confirmed price quoted on our website and you’re happy with the terms, it’s very easy to purchase the policy online. If you need any assistance, Online Chat is available through the quote page or click to Online Chat
If you haven’t got a confirmed price after completing the quote, it generally means we require further information for the insurer. You can Online Chat to discuss with our team.
You can also call us on 03333 11 11 10.
I have a query about my policy documents
To find out how to retrieve you documents, request a copy and other information visit here
You can also talk to us via Online Chat.
How do I make a claim?
As we act as an intermediary, your insurer is responsible for managing your claims. Your insurer is named on your Home Insurance Policy Schedule and you’ll need to contact them directly. You can also identify your insurer using our Who is my insurer?
page by simply entering your policy number.
Please see the Claims page for details of all insurer Claims & Emergency helplines.
How do I make a complaint?
We’re sorry you’re not happy but of course we’d like the chance to put things right. You can find details of how to make a complaint on our Complaints
I have a question about something else
Who are Intelligent Insurance?
We are UK-based non-standard home insurance specialist and you can find more information about who we are and what we do on our About Us
Our address is:
Headlands Business Park