Get immediate assistance from a professional electrician, plumber or other specialist following certain emergencies in the home.
Home Emergency Cover
Home Emergency Cover is included as standard* with our home insurance policies for no additional cost to you. Home Emergency Cover protects you in a number of cases where you require immediate assistance from a professional electrician, plumber or other specialist following certain emergencies in the home.
You have the option to upgrade to Home Emergency Plus cover for an additional cost, which provides increased claims limits and additional cover for home security and your boiler and heating system. Cover is provided for boilers up to 60 kiloWatts per hour output which have been maintained in accordance with the manufacturer’s guidelines (you may be asked to produce evidence of maintenance of the boiler in the event of a claim).
This section is for someone who is an owner or occupier who wishes to cover an Emergency caused by specified events when they do not already have relevant insurance cover.
This cover is only available in respect of your principal home and it is not available to landlords for their tenanted properties. An emergency is not covered for a property in which you do not reside, or has been unoccupied (for example up for sale, or vacant) for more than 30 consecutive days.
24 Hour Assistance for Home Emergencies
Home Emergency and Home Emergency Plus provides cover for 24 hour assistance within your home for emergencies. A breakdown of what’s included with each is shown below:
Home Emergency Plus
Cover per Emergency Callout
Total Claims Limit/Year
24 Hour Helpline
Internal Gas Pipe
Boiler & Heating System
This cover provides emergency access to qualified pre-vetted tradesmen, an emergency helpline 24 hours a day 365 days a year, covering call out charges and the cost of replacement parts. To sign up for Home Emergency Plus just select the option when completing your online quote.
*Included as standard on policies purchased after 23rd July 2015.
Our phone line operating hours are currently 9am-5pm, Monday to Friday. We are available via online chat during our usual business hours.
High Quality CoverIntelligent Insurance provides one of the most comprehensive policies in the market as indicated by a Defaqto 5 Star Rating
Home Insurance provided by names you can trust...Every Intelligent Insurance home insurance policy is underwritten by one of our panel of leading insurers, and Home Emergency is provided by Arc Legal Assistance Ltd on behalf of AmTrust Europe Limited.