Buildings & Contents Claims Numbers

If you need to make a claim, please refer to the 'Need to Make a Claim?' section in your Home Insurance Policy Schedule for details of who you need to contact.

Provider Locality Telephone Opening Hours
AXA Insurance UK plc UK 033 002 46842 home@axa.co.uk 8am-8pm Mon-Fri. 9am-5pm Sat.
24/7 Emergency Service.
Geo Personal Lines UK 01708 777710 household@geounderwriting.com 9am-5pm Mon-Fri. 24/7 Emergency Service.
LV= UK 08000 328 907 homeclaims@lv.com 9am-5pm Mon-Fri. 24/7 Emergency Service.
Midas Underwriting Limited UK 0330 123 5748 claims.info@midasuw.com 9am-5pm Mon-Fri. 24/7 Emergency Service.
Pen Underwriting Ltd UK 0345 0729 982 prestonnewclaims@directgroup.co.uk 9am-5pm Mon-Fri. 24/7 Emergency Service.
Prestige Underwriting Services Ltd UK 08000 327 327 householdclaims@prestigeunderwriting.co.uk 9am-5pm Mon-Fri. 24/7 Emergency Service.

Additional Covers

Cover Contact Telephone Opening Hours
Family Legal Protection Arc Legal Assistance Ltd 0344 770 1040 9am-5pm Mon-Fri. 24/7 Emergency Service.
Home Emergency Cover CET (UK) Limited 0333 999 3554 24/7
Home Emergency Cover Legal Insurance Management Ltd (LIM)* 01384 884080 24/7
*For Home Emergency policies purchased on or after 01/05/21

Emergency Helplines

Helpline Telephone Opening Hours
24/7 Legal Advice Helpline 0344 770 1040 24/7
24/7 Domestic Helpline 0333 999 3553 24/7
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