Buildings & Contents Claims Numbers
If you need to make a claim, please refer to the 'Need to Make a Claim?' section in your Home Insurance Policy Schedule for details of who you need to contact. You can also identify your insurer using our Who is my insurer? page by simply entering your policy number.
| Provider | Locality | Telephone | Opening Hours | |
| Arkel Underwriting (policies incepting before 01/07/2023) | UK | 0207 138 8497 | newclaims.arkel@davies-group.com | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| *You can submit non-urgent claims to the Arkel claims team using this online form: Arkel Claims Form. This can be accessed 24/7 and is easy to use | ||||
| Arkel Underwriting (policies incepting on or after 01/07/2023) | UK | 0117 929 9255 | bristol@cpadjusting.com | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| AXA Insurance UK plc | UK | 033 002 46842 | home@axa.co.uk | 8am-8pm Mon-Fri. 9am-5pm Sat. 24/7 Emergency Service. |
| Geo Personal Lines | UK | 01708 777710 | household@geounderwriting.com | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| Complete Home | UK | 01280 664532 | intelligentinsurance@uk.sedgwick.com | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| LV= | UK | 08000 328 907 | homeclaims@lv.co.uk | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| *You can submit non-urgent claims to the LV= claims team using this online form: LV= Claims Form. This can be accessed 24/7 and is easy to use | ||||
| Pen Underwriting Ltd | UK | 0345 0729 982 | prestonnewclaims@directgroup.co.uk | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| *You can submit non-urgent claims to the Pen claims team using this online form: Pen Claim Form. This can be accessed 24/7 and is easy to use | ||||
| Prestige Underwriting Services Ltd | UK | 08000 327 327 | homeclaims@prestigeunderwriting.co.uk | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
Additional Covers
| Cover | Contact | Telephone | Opening Hours |
| Family Legal Protection | Arc Legal Assistance Ltd | 0344 770 1040 | 9am-5pm Mon-Fri. 24/7 Emergency Service. |
| Home Emergency Cover | Arc Legal Assistance Ltd | 0333 234 3486 | 24/7 |
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