You can manage your renewal the easy way with My Account!
Get quick, secure access to your policy through where you can access and self-manage your policy 24/7.
– Renew online
– Change payment method e.g. from annual credit card to monthly direct debit
– Opt back in, if you’ve previously opted out of auto renewal
– Add additional products
– Review policy documents and renewal invitation details
I pay annually by card. Will my policy automatically renew?
Policies that are paid annually by card do not renew automatically, they will lapse on expiry date of the policy if we don’t receive a payment from you by this point. You don’t need to tell us if you no longer need the insurance from renewal e.g. your moving abroad, as it will lapse.
I pay monthly by direct debit. Will my policy automatically renew?
Automatic renewals are only for those customers paying by monthly direct debit. We will email you your renewal offer which will clearly state whether your policy will automatically renew.
You can also view your renewal status in My Account which will show whether your policy will not automatically renew or not.
If the policy isn’t set to automatically renew, you can continue online to view further detail of the terms and cover, and pay using your card or opt to continue on direct debit.
If you don’t want to renew, don’t just cancel your direct debit with the bank as this will not cancel the policy, it only cancels your payment via your credit agreement with Premium Credit Ltd. You need to let us know as we administer the policy.
What if I need to make a change?
We value our customers and want to help keep you on cover so please talk to us if you have any queries about price or cover. We always give you the best price based on your previous cover details but prices can differ .
If you wish to make changes to your policy including cover, price or terms, our team can help you. During opening hours, our renewals team offers a full and efficient service via Online Chat with the expertise to help you.
Click here to Chat
Outside of opening hours, please complete the form below.
Or you can call us on 03333 11 11 10