Are there any circumstances where I cannot use my home emergency cover or make a claim?

To be eligible for this cover, you have to be the owner or occupier of a property, and the property must be your principal home.

You cannot make a claim on home emergency cover in the first 14 days if you are a new policyholder.

You cannot claim or are not eligible for the FREE or the plus cover where:

-You are a landlord wishing to claim for a tenanted or unoccupied property

-You do not reside in the property, or it has been unoccupied for more than 30 consecutive days

Note: The list of full exclusions can be found in the policy book.

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