Are there any circumstances where I cannot use my home emergency cover or make a claim?
To be eligible for this cover, you have to be the owner or occupier of a property, and the property must be your principal home.
You cannot make a claim on home emergency cover in the first 14 days if you are a new policyholder.
You cannot claim or are not eligible for the FREE or the plus cover where:
-You are a landlord wishing to claim for a tenanted or unoccupied property
-You do not reside in the property, or it has been unoccupied for more than 30 consecutive days
Note: The list of full exclusions can be found in the policy book.
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