Help Centre / I’ve forgotten my password – What can I do?

I’ve forgotten my password – What can I do?

If you’ve forgotten your password, there are two options for resetting it. You can either visit the My Account log-on page and click on the ‘Forgot your password’ button, or use the direct link

Simply enter your email address, and within 60 seconds, you’ll receive a password reset email. Open the email and follow the instructions provided to reset your password. Remember to complete the reset within 2 hours, as the reset link will expire after this time.

If you haven’t created a My Account logon before, select the ‘Create Account’ option and use the same email address you used when creating your quote/policy.

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