Help Centre / Will a Home Emergency claim affect my home insurance no-claims discount?

Will a Home Emergency claim affect my home insurance no-claims discount?

No. Making a claim under Home Emergency Cover does not affect your home insurance no-claims discount.

What if the emergency causes other damage?

Home Emergency Cover addresses the immediate cause of an eligible emergency. If the emergency also causes damage to your building or belongings, you may need to make a separate claim under your buildings or contents insurance.

A separate buildings or contents claim may affect your home insurance no-claims discount and will be assessed under the terms, excess and limits of that policy.

Check your policy schedule and policy documents for the cover that applies to you.

Speak to our team

The quickest way to reach us is via online chat. No robots, only real people. Our friendly team are available to help you five days a week.

Opening Hours
  • Monday-Thursday
    9am-6pm
  • Friday
    9am-5pm
  • Saturday
    Closed
  • Sunday
    Closed
  • Bank Holidays
    Closed