Excesses & Endorsements FAQs

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Do I have to pay the excess amount before my claim can be progressed?

Not always. This varies on the insurer and the type of claim that you are making. Claims are handled by the insurer and their representatives, and not by Intelligent Insurance. When a claim is reported the claims handler will explain the process relevant to the type of claim that you are making.

What is the excesses on my home insurance policy?

The excess will vary depending on the insurer that is providing your policy.  The full details of any excesses you will have to pay in the event of a claim are shown in your quote or policy schedule.  

Will taking a voluntary excess reduce my premium?

It depends on the insurer and the amount of voluntary excess you are choosing. Usually selecting a higher voluntary excess may well reduce your premium.  However, it is important to make sure that you will be able to pay for the total of any voluntary and compulsory excesses should you need to make a claim.

What is the difference between an excess and a voluntary excess?

A voluntary excess is an amount you can elect to pay towards a claim.  The voluntary excess will be payable in addition to any compulsory excess that is in place on your policy.

What is an excess?

The excess is the amount you have to pay towards each agreed claim.

Exclusions & Endorsements

Can I pay more to get an endorsement removed?

No.  An endorsement is there to outline any specific terms, requirements or limitation to the cover.  This is because the insurer does not wish to provide cover, or wishes to limit cover in a particular area.

Where can I find any endorsements on my policy?

You will have been made aware either online or in the contact centre of any endorsements applicable to your policy before you purchased the insurance.  Please be careful to read the detail labelled ‘Endorsements’ which is presented with the price before you buy online. You can also reference them on your Policy Schedule where the full wording appears under the heading ‘Endorsements’.

What is an endorsement?

An endorsement is a variance, amendment or addition to an insurance contract which changes the terms or scope of the standard policy wording.  Endorsements may be present on your policy to add, delete, exclude or otherwise alter coverage, as well as to outline any special requirements.
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