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Help Centre / Our Service

Cancellation topics

Cancellation
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How do I cancel my policy?
Please visit our Cancel My Policy page for full cancellation details and instructions. Important: A £60 cancellation fee applies.
How much does it cost to cancel?
If you cancel within 14 days from the day of purchase or the day on which you receive your policy documentation, whichever is the latter, you are entitled to a full refund of the premium unless you have made a claim. Where cancellation is taking place after the first 14 days, you will receive a pro-rata refund based on the time you have been on cover. If you have made a claim, no refund will be due. A £60.00 cancellation charge will apply. If you pay by instalments you also need to refer to your credit agreement with Premium Credit Limited.

Home Insurance Specialists names you can trust

We work with experienced and established insurers to give you peace of mind that your home is protected

Allianz Insurer
Intelligent Insurance | Panel Member | Arkel
Intelligent Insurance | Non-Standard Home Insurance
Intelligent Insurance | Prestige Underwriting Services Panel Member
Intelligent Insurance | Panel Member | AXA
Intelligent Insurance | Panel Member | Pen Underwriting

Intelligent Advisory Services Limited is registered in England and Wales (Reg. No. 07839423).

Address: 4 Lakeside, Headlands Business Park, Salisbury Road, Ringwood, BH24 3PB

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Intelligent Insurance and Intelligent Insurance Complete Home are trading names of Intelligent Advisory Services Ltd and is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 624474. You may check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768. This website is intended for customers based in the UK and is therefore subject to the UK regulatory regime(s)