If you cancel within 14 days from the day of purchase or the day on which you receive your policy documentation, whichever is the later, you are entitled to a full refund of the premium unless you have made a claim. Where cancellation is taking place after the first 14 days, you will receive a pro-rata refund based on the time you have been on cover. If you have made a claim, no refund will be due. A £60.00 cancellation charge will apply. If you pay by instalments you also need to refer to your credit agreement with Premium Credit Limited.
Yes there is a non-refundable arrangement fee of £35.00 applied to all policies, both new business and renewals. This is included in the price you have been quoted and is not in addition to the premium.
If you make a change to the Statement of Fact, for example, add a lodger, tell us that renovations are in progress etc, a £30 administration fee will apply.
Sometimes changes will result in an amendment to the premium, for example adding cover, change of address. This could mean a refund or an additional premium to pay and will be in addition to any administration fee that applies. Changes to risk can also adjust the terms of the policy i.e. if you are going to leave your home unoccupied, the insurer may want to ask for increased security
If you cancel within 14 days from the day of purchase or the day on which you receive your policy documentation, whichever is the later, you are entitled to a full refund of the premium unless you have made a claim. Where cancellation is taking place after the first 14 days, you will receive a pro-rata refund based on the time you have been on cover. If you have made a claim, no refund will be due. A £60.00 cancellation charge will apply. If you pay by instalments you also need to refer to your credit agreement with Premium Credit Limited.
A 15% surcharge is included in the price you are quoted to pay by direct debit. (30.1% Representative APR)
If you do not sign your credit agreement with PCL, a £10 fee is payable. In the event of a payment default, a fee of £27.50 will be applied.
As an online company, it is always quicker and easier to reach us using Online Chat during our office opening hours: https://www.intelligentinsurance.co.uk/chat/
You can also of course email us: contactus@intelligentinsurance.co.uk
Simply let us know by emailing: marketing@intelligentinsurance.co.uk
Ask to be removed from any future correspondence and we will update our records with your contact preferences.
Yes we would love to but can only do so with your permission.
To receive information of this nature from us, email: marketing@intelligentinsurance.co.uk and request to be added to our marketing list, confirming by what method(s) we can contact you ie phone, sms, email, mail.
Contact your insurer as soon as possible after the incident.
You can find your insurer listed clearly on your policy schedule which was included in your email policy welcome pack.
You can use our handy claims matrix too:
https://www.intelligentinsurance.co.uk/customers/claims/Remember, if you are claiming for a Home Emergency or Family Legal protection to contact the relevant insurers.
You cannot change the policy but you can let us know of the changes you wish to make online by completing our change form:
https://www.intelligentinsurance.co.uk/customers/amend-your-policy/
To make this as quick and efficient as possible, include in the form as much detail of the change as possible. For example if you have renovation work planned, we would need to know when its starting, how long it’s expected to take, the total value of the works, whether you will live there during the renovation, and what is going to be changed or added to the property (including what is involved in each stage of the renovation i.e. electrics, plumbing, building etc). We would also need to know what the revised rebuilding cost would be.
If you make a change to the Statement of Fact, for example, add a lodger, tell us that renovations are in progress etc, a £30 administration fee will apply.
Sometimes changes will result in an amendment to the premium, for example adding cover, change of address. This could mean a refund or an additional premium to pay and will be in addition to any administration fee that applies. Changes to risk can also adjust the terms of the policy i.e. if you are going to leave your home unoccupied, the insurer may want to ask for increased security
Contact us to make changes to your cover or policy. The easiest way to reach us is by Online Chat. Visit: https://www.intelligentinsurance.co.uk/chat/
Or email us: contactus@intelligentinsurance.co.uk
First check that you are not outside of the Expiry date of the policy. The Expiry date is one day before the Renewal date. For example, if your Renewal date is 2nd September, you will need to have logged in prior to the 2nd September. The latest you could have renewed your policy online in this example would have been 1st September.
If you are within the Expiry date, check that you are inputting your log in details correctly. The date needs to be in the format dd/mm/yyyy including the /
Also check that your have your 0 (zero’s) and O’s correct and any I’s and 1’s (one's) in your Policy Number. If you are still having trouble, go to Online Chat https://www.intelligentinsurance.co.uk/chat/ and we can quickly resolve any issues for you.
We always email your renewal documents before we invite you to renew through the online portal. If you are unable to locate your documents, check your Spam inbox by searching for: documents@intelligentinsurance.co.uk
If you have been invited to renew through the online portal, you will find details relating to the cover, the insurer and any relevant endorsements.
If you have a policy type that can be renewed online, you will be invited to renew through the online portal:
https://renewals.intelligentinsurance.co.uk/login
NOTE: you cannot access this through your online account log in.
You will generally be invited to renew online if you pay annually, or if you pay by direct debit and the terms or details of your policy have not changed. If you are not invited to renew online, we will invite you to renew by contacting us first.
No, the documents are not stored in your online account. When you take a policy out with us, documents are emailed to you.
You can search for the documents in your mail inbox by searching for “documents@intelligentinsurance.co.uk”
You cannot make changes yourself through your online account, but we can make the changes for you. You can notify us of the changes by filling in our online form:
https://www.intelligentinsurance.co.uk/customers/amend-your-policy/
Make sure you include as much detail as you can about the change such as the date it is to take effect, any values of items, changes to circumstances etc
Go to the www.intelligentinsurance.co.uk home page and select “Retrieve Quote”. Select “My Online Account” in the top right hand corner. You can log in from there, and reset your password if needed. If you are unable to do this, contact us via Online Chat
https://www.intelligentinsurance.co.uk/chat/
If you have obtained a quote you will be able to view, amend and update your quotes through your online account.
If you are a policyholder, you will be able to view your policy status, the date of commencement and the policy number. Policy documents are emailed and not stored in the online account so please always check your spam or junk folder if you haven’t received anything into your inbox.
Yes, everyone can set up an online account. To do this, you will need to have a password which you can create.
If you are unsure, contact us through online chat and we can help you get an account set up: https://www.intelligentinsurance.co.uk/chat/
If you would like to talk about your home insurance policy because you are considering cancelling or changing it, please talk to us via Online Chat where we can discuss options with you. We will make every effort to find a solution for you, where possible, and ensure that you’re treated fairly.
If you pay your premium monthly and are worried about making the monthly payments, you may qualify for a payment holiday of up to three months. We can’t do this here at Intelligent Insurance as it must be agreed directly with the credit provider, Premium Credit Limited. Contact them here: https://www.premiumcredit.com/contact
We use a company called Premium Credit to take the payments from you on our behalf. Paying by direct debit means entering into a credit agreement directly with them.
You will get an email from PCL with a link to set up an online account so you can see future payment schedules. This is where you will also be able to sign your online credit agreement.
Find out more about how it works here:
https://www.premiumcredit.com/products/personal-insurance-customers
Important: Should you cancel your direct debit with PCL, you still need to notify us that you wish to cancel your insurance. Similarly, if you cancel your insurance with us, you will still need to cancel the direct debit arrangement with PCL.
The insurance policy and the credit agreement are independent of each other.
Premium credit are responsible for taking payments and administering the credit agreement. Intelligent Insurance administer the insurance policy.
You will receive access to an online account where you can check on your direct debit payments and correspondence.
You can also sign your agreement and make a payment without having to register by visiting the online portal:
https://digital.premiumcredit.com/
You can do this yourself online through the portal:
https://digital.premiumcredit.com/
or contact them here: https://www.premiumcredit.com/contact
or call them directly on: 0344 736 9836IMPORTANT: Please have your Premium Credit reference beginning with a “D” ready, OR your Intelligent Insurance policy number.
You can also make other changes such as update personal or bank account details, as well as check your balance and settle any missed payments.
No. You can set up a monthly direct debit with PCL and then pay the early settlement figure but only where a monthly payment has been taken by them.
If PCL hasn’t taken a payment yet, call us and we will look to, where possible, take a card payment from you for the annual premium.
New Policy When you take out a new policy your documents will be automatically emailed to you within 24 hours of purchase.
Renewed Policy If you are a customer renewing your policy, we will send the renewal offer and renewal policy pack by email. Your renewal of offer is sent around 30 days prior to your renewal date. Your renewal policy pack is sent once you have accepted and paid for your renewal.
Quotation If you haven't yet purchased a policy and would like to review your quotation, you can log into your account and email this to yourself. Simply go to the top of this screen and select "Retrieve Quote". This will take you to the account log in page where you will need to input your email and password. Select the quote you wish to email, and the option to "Edit and Buy". Here you can make any changes you need to make, and then select the "Save & Email Quote" option at the bottom of the page to send yourself the quote. Should you need help at any point, use the Online Chat service and one of the team will be happy to help.
It is important to first check your spam or junk box as occasionally emails can incorrectly filter through. Search your email account for: documents@intelligentinsurance.co.uk as this is the address that we send documents from.
If you still do not have your documents, the quickest way to let us know is to get in touch via Online Chat and our team will be happy to help. You can also email us to: contactus@intelligentinsurance.co.uk and we can send another copy to your email.
First check that you are not outside of the Expiry date of the policy. The Expiry date is one day before the Renewal date. For example, if your Renewal date is 2nd September, you will need to have logged in prior to the 2nd September. The latest you could have renewed your policy online in this example would have been 1st September.
If you are within the Expiry date, check that you are inputting your log in details correctly. The date needs to be in the format dd/mm/yyyy including the /
Also check that your have your 0 (zero’s) and O’s correct and any I’s and 1’s (one's) in your Policy Number. If you are still having trouble, go to Online Chat https://www.intelligentinsurance.co.uk/chat/ and we can quickly resolve any issues for you.
We always email your renewal documents before we invite you to renew through the online portal. If you are unable to locate your documents, check your Spam inbox by searching for: documents@intelligentinsurance.co.uk
If you have been invited to renew through the online portal, you will find details relating to the cover, the insurer and any relevant endorsements.
If you have a policy type that can be renewed online, you will be invited to renew through the online portal:
https://renewals.intelligentinsurance.co.uk/login
NOTE: you cannot access this through your online account log in.
You will generally be invited to renew online if you pay annually, or if you pay by direct debit and the terms or details of your policy have not changed. If you are not invited to renew online, we will invite you to renew by contacting us first.
This is called an auto renewal and will depend on the details of your renewal offer and your payment method.
We will always send out a notification of what the new renewal offer is going to be before we renew the policy.
Check the “What happens next” section in your renewal offer email. This will confirm if auto renewal will take place, or if there will be a request for you to contact us. An auto renewal ensures you keep continuous cover in place.
Around 25 days before your renewal date. This will be sent by email. Always check your email spam box as occasionally emails can incorrectly filter through.
You can search in your email spam box for: documents@intelligentinsurance.co.uk
Yes there is a non-refundable arrangement fee of £35.00 applied to all policies, both new business and renewals. This is included in the price you have been quoted and is not in addition to the premium.
First check your email spam box as occasionally emails can incorrectly filter through. You can search in your email spam box for: documents@intelligentinsurance.co.uk
If your renewal date is within 21 days, contact us through online chat: https://www.intelligentinsurance.co.uk/chat/ - an Adviser will be on hand to verify your email address and provide your renewal offer.
You can also email us: contactus@intelligentinsurance.co.uk
Ok, the easiest way to reach us is by CHAT - Visit: https://www.intelligentinsurance.co.uk/chat/
If you prefer you can email us: contactus@intelligentinsurance.co.uk
We always work hard to give you the best possible price and cover that is suitable for your needs. However, as we work with a panel of insurers, there may be an alternative that works better for you so please speak to us before you change insurance providers
The easiest way to reach us by CHAT. Visit: https://www.intelligentinsurance.co.uk/chat/
If you prefer, you can email us: contactus@intelligentinsurance.co.uk
Any changes to your circumstances may affect the price or the terms of your renewal, so do let us know so we can keep your insurance accurate.
Yes, where possible, we will invite you to renew by logging in through the Renewals portal: https://renewals.intelligentinsurance.co.uk/login
If you need to make changes to your policy, you will need to contact us first so we can verify your renewal offer with the changes included.
Yes of course – let us know at any stage and we will change the way we discuss your renewal with you. This may also mean changing the way you pay for your insurance.
Rest assured that we always let you know the new price and terms before we auto renew your policy.