Following the recent government instruction to stay at home to control the spread of Coronavirus, we have fully closed our office with all staff now working remotely from home. This means that we are not currently able to open incoming telephone lines however we are still offering a full service online and can help with any query so do not hesitate to get in touch here via Online Chat or visit Contact Us for other ways to reach us. Please see our Coronavirus page for more information.

Following the latest Government instruction to stay at home to control the spread of Coronavirus, we are now operating from our home premises. We continue to operate business as usual and the operating hours remain the same.  You will be unable to reach us by telephone until further notice. You can however take out, renew and fully service your policy using our other communications methods.

We don’t anticipate any delays but these are uncertain times, so if we do take a little longer than usual to deal with your query we thank you for your patience. We aim to maintain our usual high standards of service without interruption.

Here’s how to get in touch to deal with the most common queries:

Making a claim


Our insurance providers continue to offer fully serviced claims telephone lines, and in the first instance you should continue with the existing process for reporting a claim.  Your Policy Schedule details your insurers name – visit:
Setting up a new policy


In the first instance contact us by Online Chat:

We can help you complete an online quote application, or run through a new quotation and take payment

Renewing a policy


If you have received your renewal invitation and been invited to renew online, visit:

If you pay by direct debit, your policy will automatically renew – check your email for your renewal documentation

Cancelling a policy


Email us:

Please include your policy number and reason for cancellation.  Please note a £50 cancellation fee will apply

Adding / removing cover and changes to circumstances


The quickest and easiest way to do this is via Online Chat:

Or email us: with the full details of the changes you wish to make to your policy and if necessary why

Payment queries If your query relates to your direct debit with Premium Credit, visit: or call them on 0344 736 9836 Please have your Premium Credit reference beginning with a “D” ready, OR your Intelligent Insurance policy number.

For all other payment queries, contact us via Online Chat:

Any other query In the first instance contact us by Online Chat:

If your query is not urgent, email us, quoting your policy or quote reference number:

We will endeavour to contact you by telephone by exception for issues that cannot be resolved by any other means, but this will be scheduled around available resource and we cannot guarantee a specific time.  Visit and complete the ‘Send a Message’ section.

Priority will be given to more immediate needs and we aim to get back to you within 24 hours.

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