Renewal topics

If your policy is set to renew automatically, your renewal payment will be taken using the card details saved on your account. You can update your card details (or change your payment method) online in MyAccount. How to change your renewal payment card in MyAccount Log in to MyAccount Open your renewal offer Scroll to the bottom of the page and select Change My Renewal Follow the steps to update your payment method or card details Once updated, your new payment method will be used for your renewal. Important: your new card will be validated straight away When you change your payment method or update your card details, the payment may be collected immediately to validate the card. I can’t see the “Change My Renewal” button, what should I do? If you can’t see the Change My Renewal option, it may be because: your policy isn’t currently within the renewal window, or your renewal isn’t available to edit online yet If you still need help, you can contact our team and we’ll be happy to assist.

We’re here to help you adjust your policy to fit your needs. While we always offer our best price based on your coverage details, any changes to your policy may affect your premium. You can modify: Your coverage options Personal details Policy terms For assistance with any changes, connect with our renewals team via live chat during business hours. Our specialists will explain how modifications may affect your premium and help you make any necessary adjustments.

Yes. We will email you your renewal offer which will clearly state whether your policy will automatically renew. You can also view your renewal status in My Account which will show whether your policy will automatically renew or not. If the policy isn’t set to automatically renew, you can continue online to view further detail of the terms and cover and pay using your card or opt to continue on direct debit. If you don’t want to renew, don’t just cancel your direct debit with the bank as this will not cancel the policy, it only cancels your payment via your credit agreement with Premium Credit Ltd. You need to let us know as we administer the policy.

Policies that are paid annually by card may renew automatically, to see if your policy is set to automatically renew please view your renewal in My Account or ‘What happens next‘ section of your renewal email. You can change your renewal preferences within my account.

Yes, you can opt out of auto-renewal at any time. If you have been provided a renewal please visit Manage My Renewal page to manage your renewal preferences. We’ll always notify you of any price changes and terms before your policy expires, giving you time to make an informed decision about renewal.

Yes! You can view and accept your renewal offer by logging into My Account. Note: If you need to modify your policy, please contact us first so we can provide you with an updated renewal offer that includes your changes.

To modify your policy at renewal time: Contact us via Live Chat (fastest option) or email. Explain the changes you’d like to make. We’ll provide you with an updated renewal offer reflecting these changes Remember: Any changes to your circumstances may affect your premium or policy terms, so it’s important to keep your information up to date for accurate coverage.

If you’ve decided not to renew your policy, you can inform us: Through live chat during business hours (fastest option) Via our renewal form By email Before you make your final decision, we’d be happy to explore alternative coverage options that might better suit your needs and budget, as we work with multiple insurers.

Your renewal offer will be available in My Account 25 days before your renewal date. You can log in anytime to view your offer once it’s uploaded.

Your renewal offer will be ready approximately 25 days before your renewal date. We’ll email you when it’s available to view in your online account. Tip: Remember to check your spam folder, as our notifications may occasionally be filtered there.

Whether your policy auto-renews depends on your renewal preferences and renewal offer. CheckMy Account or ‘What happens next‘ section of your renewal email to see if: Your policy will auto-renew You need to contact us to renew We’ll always notify you of your new renewal offer before any auto-renewal takes place, ensuring you have time to review your coverage.

Certainly! When you receive your renewal offer, you have the flexibility to switch your payment method from monthly direct debit to an annual payment by card, and vice versa. Easily make this adjustment by logging into My Account.