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Help Centre / Policy Cover

General topics

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    • Accidental Buildings Damage Insurance
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Do I need to give a rebuild estimate to get buildings insurance?
Yes you do. Although Intelligent Insurance policies provide cover up to £1,000,000 for buildings (so you never have to worry about being under insured), the premium is rated based on the re-build value of your property. You can use the ABI’s rebuild calculator or get a more accurate calculation by using a surveyor.
Can I pay more to get an endorsement removed?
Endorsement Significance An endorsement serves to articulate specific terms, requirements, or limitations to your insurance coverage. It provides clarity on areas where the insurer may wish to restrict or define coverage. Limiting Factors Endorsements are in place to address specific concerns or risks. Insurers may choose not to offer coverage or may wish to set specific conditions, reflecting their risk assessment. No General Option In most cases, paying an additional premium does not enable the removal of endorsements. Endorsements are integral to policy terms and conditions, reflecting the insurer’s underwriting decisions. Flood Exclusion Exception The only potential exception relates to the flood exclusion endorsement. If you have a flood exclusion and seek to add this cover, reaching out to our team allows exploration of options. We may assess eligibility for coverage through Flood Re, possibly resulting in a revised premium.
What is the difference between an excess and a voluntary excess?
Understanding the distinction between excess and voluntary excess is essential for navigating your home insurance policy: Excess Defined An excess is the amount you must contribute towards a claim before your insurer covers the remaining costs. It consists of both compulsory and voluntary components. Compulsory Excess This is the mandatory amount set by your insurer, automatically applied to every claim. It is non-negotiable and forms part of the total excess. Voluntary Excess Unlike compulsory excess, this is an optional amount you can choose to pay voluntarily in addition to the compulsory excess. Opting for a higher voluntary excess may lower your premium but increases your upfront contribution in a claim. Combined Impact In the event of a claim, both compulsory and voluntary excess amounts are combined. For example, if the compulsory excess is £200 and you choose a voluntary excess of £100, you would pay a total excess of £300. Premium Considerations Selecting a higher voluntary excess might lead to a reduced premium, but it’s crucial to weigh the potential savings against your ability to cover the higher excess during a claim.
What are the excesses on my home insurance policy?
Your policy excesses (the amount you pay when making a claim) are detailed in your: Quote documentation Policy schedule in My Account Different insurers have different excess structures, so always check your specific policy documents for the exact amounts that apply to you.
Do I have to pay the excess amount before my claim can be progressed?
This depends on your insurer and type of claim. Your claims handler will: Explain when the excess needs to be paid Guide you through the payment process Provide specific details for your situation Remember: Claims are handled directly by your insurer, not by Intelligent Insurance. You can: Find your insurer details in your policy schedule Check our Claims & Emergency Helplines page View your policy excess amounts in your policy documents
Can I buy contents insurance without buildings insurance?
Navigating the possibility of buying contents insurance without buildings insurance offers flexibility. Independent Policies You can purchase contents insurance independently, especially if you don’t own the property or have separate renewal timelines for contents and buildings policies. Combined Savings While it’s recommended to bundle both policies for potential discounts, it’s not mandatory. Purchasing separately is a viable option based on your unique circumstances. Timing Considerations Evaluate the timings of your contents and buildings policies. If they don’t align or you don’t own the property, purchasing them independently can be a practical choice. Summary Understanding the flexibility in acquiring individual policies empowers you to make choices that align with your specific needs. Intelligent Insurance provides adaptable solutions for comprehensive coverage tailored to your situation.
What is the difference between contents insurance and home insurance?
Understanding the difference between home insurance and contents insurance is vital. Home Insurance Defined Encompasses both buildings and contents insurance. A comprehensive package safeguarding your property’s structure and its internal belongings. Contents Insurance Focus Specifically covers the belongings within your home. This includes furniture, electronics, clothing, and other personal items. Summary Deciphering these distinctions ensures clarity when choosing the right insurance coverage for your needs. Intelligent Insurance provides tailored solutions for both aspects, offering a comprehensive approach to protect your home and its contents.
What items should I include in contents insurance?
Deciding what items to include in your contents insurance is crucial for accurate coverage. Consider the following guidelines: Comprehensive Definition Think of contents as everything you’d take when moving house, including carpets, curtains, and white goods like washing machines and dishwashers. Thorough Inventory Conduct a thorough assessment of your home, exploring rooms, garage, shed, and loft. Calculate the replacement cost for each item as if they were brand new. Inclusive Categories Include a diverse range of items such as furniture, jewellery, electronics, clothing, and more. This ensures a comprehensive representation of your belongings. Summary Accurate estimation is crucial. Underestimating the value of your contents might result in a lower payout during a claim. Take the time to assess and calculate replacement costs diligently. Understanding the breadth of what should be included in your contents insurance ensures that your policy reflects the true value of your possessions, providing adequate coverage for various scenarios. Intelligent Insurance encourages a meticulous approach to ensure your peace of mind in the event of a claim.
What is buildings insurance?
Buildings insurance – Comprehensive Protection Buildings insurance is a fundamental component of home insurance, providing essential coverage to homeowners. It serves as a financial safeguard against the potential costs associated with repairing or rebuilding a home that has suffered damage or destruction due to various unforeseen events. Covered Elements Moreover, this type of insurance extends coverage to the structural components of your home, encompassing the roof, walls, and windows. Additionally, this type of insurance includes protection for permanent fixtures and fittings within the property. This can range from fitted kitchen units to bathroom suites, ensuring that integral elements of your home are covered in the event of damage. Shielding Your Home The primary purpose of buildings insurance is to shield homeowners from the financial burden of repairing or reconstructing their homes. Whether it’s damage caused by natural disasters, accidents, or other covered events, buildings insurance steps in to alleviate the costs associated with restoring the structure to its pre-damaged state. Financial Security Investing in buildings insurance, therefore, provides homeowners with peace of mind, knowing that their most significant investment—their home—is protected against unexpected challenges. This type of coverage is particularly crucial for individuals who have mortgages, as lenders often require insurance to mitigate their risk. Summary By understanding the purpose of buildings insurance, homeowners can make informed decisions about their insurance needs, ensuring comprehensive protection for their homes.
Is there a legal requirement to have buildings insurance?
Legal Obligations There is no legal requirement mandating individuals to have buildings insurance for their properties. However, it’s crucial to note that if you have a mortgage on your property, your mortgage provider may insist on buildings insurance as part of their lending conditions. Mortgage Provider’s Requirement Many mortgage providers require borrowers to maintain buildings insurance to protect the property’s structure. This is often a stipulation to mitigate the financial risk associated with potential damages to the mortgaged property. Considerations for Homeowners Even if you own your home outright, foregoing buildings insurance might expose you to significant financial risks. The costs associated with repairing or rebuilding a home damaged or destroyed by unforeseen events can be substantial. Therefore, while not legally mandated, obtaining buildings insurance is a prudent financial decision to safeguard your most valuable possession. Protection for Homeowners For most people, their home represents a substantial investment and is often their most valuable asset. Opting for buildings insurance provides a layer of protection against the unexpected, ensuring that the costs of repair or reconstruction are covered in the event of damages. Safeguarding Your Home Ensuring your home is adequately protected, whether due to mortgage provider requirements or personal choice, is a responsible step to safeguard your investment and provide financial security in the face of unforeseen events. Summary By understanding the considerations surrounding buildings insurance, individuals can make informed decisions based on their specific circumstances and financial goals.
Do I need building insurance if I rent?
Rental Insurance Overview If you’re renting a property, the responsibility for insuring the structure of the building typically falls on the landlord. As a tenant, you are generally not required to obtain building insurance for the actual structure of the property. Personal Contents Coverage Your focus as a renter should be on protecting your own belongings within the rented space. While the structure is the landlord’s concern, it’s crucial for tenants to consider contents insurance. This coverage safeguards your personal possessions, including furniture, electronics, and valuables, against risks like theft, fire, or other covered events. Landlord’s Responsibility The landlord’s insurance, known as landlord insurance or buildings insurance, is designed to cover the structure itself. This includes protection for the building’s foundation, walls, roof, floors, doors, and windows. It is the landlord’s responsibility to secure this coverage to handle potential structural damage or repairs. Peace of Mind for Tenants Understanding the division of insurance responsibilities between landlords and tenants is essential for renting with peace of mind. While your landlord ensures the building’s structural protection, you can focus on safeguarding your personal possessions with contents insurance tailored to your needs. Clarifying Responsibilities Ensuring clarity on insurance responsibilities at the beginning of a tenancy helps both landlords and tenants fulfil their respective obligations. It’s advisable for tenants to communicate with their landlords to confirm the property’s insurance coverage and, if needed, obtain contents insurance for their personal items. Summary By understanding the insurance dynamics in a rental arrangement, tenants can make informed decisions to secure the appropriate coverage for their specific needs, ensuring a well-rounded approach to protecting their living space.
What incidents or events are covered?
Intelligent Insurance policies offer building cover for the following: Fire Riot, civil commotion and labour or political disturbances and strikes Malicious damage Impact from aircraft (or other flying devices), or anything dropped from them, vehicles or trains, falling aerials or masts, falling trees or branches, animals Storm, flood or weight of snow Subsidence or ground heave of the site the buildings stand on, or landslip Escape of water from or freezing in any fixed domestic water or drainage installation, heating installation, washing machine, dishwasher, fridge, freezer or water bed Theft or attempted theft Escape of oil from a fixed, domestic, oil-fired heating system
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Home Insurance Specialists names you can trust

We work with experienced and established insurers to give you peace of mind that your home is protected

Allianz Insurer
Intelligent Insurance | Panel Member | Arkel
Intelligent Insurance | Non-Standard Home Insurance
Intelligent Insurance | Prestige Underwriting Services Panel Member
Intelligent Insurance | Panel Member | AXA
Intelligent Insurance | Panel Member | Pen Underwriting

Intelligent Advisory Services Limited is registered in England and Wales (Reg. No. 07839423).

Address: 4 Lakeside, Headlands Business Park, Salisbury Road, Ringwood, BH24 3PB

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Intelligent Insurance and Intelligent Insurance Complete Home are trading names of Intelligent Advisory Services Ltd and is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 624474. You may check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768. This website is intended for customers based in the UK and is therefore subject to the UK regulatory regime(s)